As a trusted partner for ED’s throughout the country, we often consult independent physician groups on ways for them to partner with their hospital leadership teams. By helping them understand the key data points that impact the hospital’s bottom line, we’re able to develop service lines, processes, and trainings to help bolster the value of their relationship – and help protect their ED contract for years to come.
As we were assisting an emergency physician group to restructure its hospital relationship and move into a separate billing arrangement, hospital administrators expressed significant concerns about potential patient complaints as a result of receiving two bills. The new arrangement seemed practical enough on paper. But patients had never received a second bill for emergency physician services. How would they respond? Would complaints skyrocket? The way things played out may surprise you.
On the heels of the 1982 TEFRA Act, an independent group of emergency physician began a successful partnership that eventually led to our inception. Now, more than 30 years later, Brault continues to deliver industry-leading results in practice management and revenue optimization.